SALON  POLICIES

Please review our salon policies prior to your appointment with us. By booking an appointment with Lash Division you are confirming that you have read, and accept our policies. 

Important

We are fully qualified with both Eyelash Extensions and Nail Treatments. If you wish to see a copy of our relevant qualifications, please submit a request by email. We have also passed all council regulations and carry a council license.

 

We are professional beauty  technicians, and therefore it is the clients responsibility to ensure that all old makeup residue is removed prior to your appointment. Arriving to your appointment with makeup residue on the lashes will take away valuable application time. Arriving with dirty lashes will also affect your retention. 

We do not complete foreign fills.  If you have any existing lash extensions when booking a new set, please schedule a removal add on also. There is a fee for this. 

If you have existing nail polish, gel nails or nail extensions on - please schedule a removal add on also. There is a fee for this.  Please do not attend the appointment with nail polish on, nail polish is to be removed before the appointment. We do not remove acrylic or SNS. We do not infill other peoples work.

Please note that any reactions to eyelash extensions are not foreseeable by Lash Division's skilled and trained staff.  Unfortunately, while allergic reactions are very rare, there is always a risk. Whilst care is taken, no refunds will be issued for reactions. Lash division will offer a free removal if any reactions occurs. Please contact the salon immediately if you become aware of allergic reaction so we can assist you as quickly as possible in the removal of the lash extensions. You can become allergic to the ingredients in the adhesive at any time, if you need to seek medical advice, you must do so and at you own expense.

Clients age 16 or under will require parental consent for all treatments, no exceptions. 

We will not tolerate any rude, disrespectful or anti social behaviour. We reserve the right to refuse a service to any person.

Appointments

Treatments are by appointment only. Please give 48 hours notice to cancel or change an appointment.  Clients who fail to show for an appointment without any notice, will be charged up to 100% of the service charge before a new appointment can be booked. Arriving late to your appointment will interfere with your treatment, all appointments will end at their scheduled time. If you are more than 10 minutes late for your appointment we may not be able to complete your appointment, in this case the any fees paid will be lost. Thank you for understanding that our time is valuable. We have set opening hours - please see our contact page for opening hours. Out of hours appointments are subject to availability and will occur a 25% surcharge. A $40 non refundable booking fee is required for all bookings. This is to be paid within 24 hours of booking the appointment. If this is not received within 24 hours of making an appointment, the appointment will be cancelled. If the appointment is resheduled or cancelled outside of the 48 hour time period before the booking, the booking fee will be credited to your account and held for 8 weeks, after this time if unused the booking fee is lost. If the booking is rescheduled or cancelled within the 48 hour time frame of the appointment, the booking fee is lost and a new fee is to be paid to book another appointment. No exceptions. 

Bookings around the Christmas and New Years period will require a 50% down payment upon booking. 

Patch Testing

If you have never worn eyelash extensions before, you may choose to have a patch test. We will add 15 lashes per eye to see how your eyes react, this is usually booked  to take place 48 hours prior to your lash appointment. Please note, reactions can still occur even if the result of the patch test was negative. Patch tests are complimentary. 

Pre Appointment Consultation

Before your first treatment you will complete a verbal consultation with your technician. It’s vital we know about any medication or allergies you may have, please use this time to advise us of any concerns, and prior to each appointment,  notify us of any changes. Aftercare advice is given at the end of your treatment. It is your responsibility to adhere to this advice, if you disregard this information it is at your own risk. Treatments for clients under the age of 16 require parental consent.

Infill Policy

To qualify for an infill there must be at least 40% of the lash extension remaining AFTER all of the grown out extensions have been removed. If you have less than 40% of the extensions remaining then a full set must be booked. Infills are recommended every 2-3 weeks. We do not infill after 28 days of the initial appointment. Even if you have excellent lash retention, you still require maintenance every few weeks to keep the natural eyelashes happy and healthy.

A Gel manicure and  can not be backfilled unless you have a builder gel overlay. Builder gel can be backfilled, regular gel polish requires removal prior to reapplication. Gel extensions can be backfilled with builder gel.  Nail backfills must be before 28 days of the initial appointment to ensure your natural nail health.

Refund Policy

Eyelash extensions and other treatments are an investment of time, money, and care on our client and staff’s behalf.  Lash Division will make every effort to satisfy a client’s expectations and troubleshoot after care dilemmas diligently. We have a no refund policy. If an appointment is cancelled after a payment has been made and outside of the 48 hours cancellation policy, a gift voucher will be issued for the account balance, this will be valid for 8 weeks.   If you are unhappy with a service please contact us within 48 hours of your appointment. All retail product purchases and training courses are final sale. 

If your manicure chips within the first 2 days of application, please contact us for a complimentary fix. 

Booking fees and deposits are completely non refundable. If more than 48 hours notice is given, the appointment may be rescheduled, or a voucher for the amount paid will be issued. If less than 48 hours notice is given, the booking fee is lost. 

Payment Options

The booking fee is to be paid by account transfer. If you wish to pay this via credit card instead, please contact us. There is a 3.5% fee for credit card transactions.

For the remaining balance, we offer Eftpos and cash as means of payment instore. 

 

You may choose to use HUMM as your payment method. Buy Now Pay Later: humm offers a buy now, pay later service for customers to purchase "little things" item of up to NZ$1,000 and choose to repay fortnightly in 5 slices or weekly in 10, or "big things" items of up to $10,000 and up to 24 months to repay (application and pre-approval with humm required). 


You will need an account with shophumm.com, and a valid MasterCard or Visa Credit/Debit Card.

Humm Little Things and Big Things purchases are interest free, however, please note the following fees and Admin Fees:

For all Humm purchases under $1000 there will be a 3.5% admin fee. Please enquire about fees for purchases over $1000. 

Gift Vouchers

Gift Vouchers may be purchased for any amount or for a particular service. Gift vouchers are non refundable and non transferable. They cannot be exchanged for cash or credit. Gift vouchers are only valid for one transaction.

Thank you for understanding, and for your ongoing support allowing us to continue doing what we love.